Help to unlock your encrypted files without paying after a ransomware infection

The global fight against ransomware continues tirelessly as the No More Ransom project welcomes more than 30 new partners from both the public and private sectors. With more partners joining the fight, more decryption tools become available, offering new possibilities to victims of ransomware.

Decryption Tools:

Questions & Answers

The most important thing against ransomwares: to make data backups regularly to an offline media.


10 Free Bootable Antivirus Tools

If your operating system doesn't start because of a virus infection, you can find these tools useful.
Each tools must be copied to CD or USB flash drive.
Don't forget to set up the boot order in BIOS or press the appropiate function key (e.g. F8, F10) to change the boot order.

1. Kaspersky Rescue Disk

Source: lifewire.com


Lenovo Thinkpad - Built in microphone is not working in Windows 10

Built in microphone is not working in Windows 10 in Lenovo Thinkpad notebook.
(In Device Manager there is no any error e.g. yellow exclamation mark.)

Maybe the built in microphone is disabled and is not set as default.
But more likely you need to remove and reinstall the proper audio driver from Control Panel or Device Manager.

Source: Lenovo


Is my Microsoft Office 32-bit or 64-bit version?

How to find if your Microsoft Office is 32-bit or 64-bit version?
How do I know if my Office is 32-bit or 64-bit?

Open an Office app e.g. Word.
Click on "File", than “Account” and “About Word”
See the first row.


Avast Free Antivirus blocks printer setup (Kyocera)

When install a printer (e.g. Kyocera Ecosys M6526CDN) on Windows, the installer will be interrupted, but you won't get any error message or explanation.
Avast Free Antivirus blocks the driver setup.
If you disable Avast shields control the error remains.

Add to Exeptions the temp directory where to the Avast installer works, or remove Avast temporarily.


(Code 38) Windows error when attach a pendrive or USB external hard drive

When you try to attach a pendrive or USB external hard drive, you get an error message: "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)"
Windows doesn't recognize the pendrive or external HDD.


Uninstall all USB devices from Device Manager, then reboot Windows and reinstall all USB device drivers (download the chipset driver from manufacturer support page and install it).


Avast 10.3 blocks Thunderbird email sending

Thunderbird is unable to send e-mails, because Avast antivirus blocks sending process.

 "Sending of Message Failed, Unable to open the temporary file /tmp/nsmail.tmp, Check your 'Temporary Directory' Setting."

Go to Settings => Active Protection => File System Shield Customize link => Exclusions and add *nsemail.html

Source: Avast forum


How to clear browser cache and history in Google Chrome, Firefox, Internet Explorer and Opera?

In Google Chrome, Firefox and Internet Explorer: Ctrl + Shift + Del

In Opera:
Opera tab (top left corner)
Settings (Alt + P)
Privacy & security
Clear browsing data


Olympus VN-480PC digital audio recorder Windows 8.1 software and driver

1.) Install the original Digital Wave Player software or download from Olympus: Digital Wave Player software
Choose language.

2.) Install the original Digital Wave Player Update software (Digital Wave Player Update 2.1.4).
Download from Olympus: Digital Wave Player Update 2.1.4
Choose language.

3.) Install driver. Download it from Olympus also: VN-PC Series Driver for 64-bit editions of Windows Vista and Windows 7

This solution also works with VN-120PC, VN-240PC, VN-480PC, VN-960PC, VN-2100PC, VN-3100PC, VN-3200PC and VN-4100PC digital audio recorders, 32- and 64-bit versions of Windows Vista, Windows 7 and Windows 8.1.

After installing:
All programs
Olympus Digital Wave Player
Digital Wave Player (Right click, Properties)
Compatibility mode: Run this program in compatibility mode for Windows Vista